Returns and Refunds Policy

Thank you for shopping at AlphaBtch.

Please read this policy carefully. This is the Return and Refund Policy of AlphaBtch. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

For additional information in this section, create your own Return & Refund Policy.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]

  • By visiting this page on our website: alphabtch.co.za/contact-us